Warranty & Refund Policy

We know you will love your D'Bute Designs pieces and products but if any issues do arise please refer to our refund policy below.   

- D'Bute Designs guarantee to replace or repair any part of the product with a manufacturing or structural defect for a period of 12 months from the date of delivery/collection.  

- All refund requests must be reported to D'Bute Designs via email within 7 days of the defect occurring, each claim must be accompanied with proof or purchase, detailed description and photographs of said default. Please email to Enquiries@dbutedesigns.au   

Warranty

- A credit or replacement will only be made after a thorough inspection of the product/s has been undertaken by a representative of D'Bute Designs.   

- D'Bute Designs will not accept returns for change of mind, design, or any other outside influence.   

- Defective goods or faulty workmanship of the products supplied by D'Bute Designs will be replaced without cost to the client within the warranty period.    

- Warranty covers defects caused from poor workmanship, but not against natural movement of solid timbers or other effects out of our control. Changes or movements in timber products (bowing, cupping), exposure to severe temperature changes and direct sunlight may cause discolouration and or surface damage, resin clouding, scratches, resin movement. These are all factors beyond our control and are not warranty issues.   

Warranty Does Not Cover:  

- Everyday wear and tear.   

- Damage from misuse or vandalism.  

- Accidental damage.   

- Damaged caused by acts of nature.   

- Scratching or chipping of resin finishes, timber surfaces and paint finishes.

- Products that have not be maintained as recommended by D'Bute Designs (please see our FAQ's page of our website for care instructions).  

- Products that may have been modified or altered in anyway after delivery.  

- Any components not manufactured or initially supplied by D'Bute Designs.   

- Transport charges to and from D'Bute Designs for repair and or replacement.   

- Any mechanical damage caused by poor upkeep, thermal shock or any other causes of damages outside the capacity of the product.   

- Damage from acts of nature such as fire and flood or other circumstances outside of D'Bute Designs control.